Process Management

Process Management

Small Planet Works’ Process Management services focus on critical business processes that enhance the organization’s ability to deliver goods and services. Our services provide the vital infrastructure upon which streamlined processes, systems integration, corporate culture and knowledge sharing are built.

The rapid pace of market changes and corporate reorganizations demand strategies that enable sharing, collaboration and innovation. How we manage this process can greatly increase our ability to satisfy and anticipate customer needs.

SPW brings deep, cross-functional expertise, and is known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect from optimizing the sum of the parts, not just the individual pieces.

SPW first helps the organization to gather accurate data about the current state of their system. What is the current reality of the system? What are the system's strengths and weaknesses ? The presenting symptoms? The problems? The issues? Then we help the organization to devise ways to intervene into the system to facilitate processes that produce the desired effects. We focus on helping the organization to deal with constant change and on build its capacity to learn

Typically, our work generates cost savings of 20 percent to 30 percent of the addressable cost base, but its real advantages are reduced cycle times and increased quality and customer satisfaction.

Business process redesign (BPR) examines the efficiency and effectiveness of a company's most critical processes. It is a key enabler to deliver the highest-quality of service, in the most productive way, at the most competitive cost and time to output.

SPW works with each client to prioritize key processes based on the value at stake. For each priority process we develop a view of the current state based on operational data, using detailed process maps and analysis to help identify major gaps. We then work together with a cross-functional client team to define a series of principles that will guide the solution generation phase, and create a vision of the future state of each process from the ground up, along with the roadmap to achieve the near and long term results.

We work very closely with our clients in this type of project, enlisting a team from all the functional areas impacted at the leadership and the solution generation level. This allows us to eliminate waste, unnecessary wait times, reports, handovers and sign-offs, while ensuring the integrity of the process.

How can we help you? To discuss how our team can help your business achieve true results, please contact us at 901.521.1129.