Process Management

Business Process Reengineering

SPW provides critical services for research and preparation of planning documents related to streamlining of internal processes, business process reengineering, business modeling, and workflow mapping.

Transforming your organization starts with process change.  People, process and technology are the critical elements.  Little will change until the Processes are changed and the individual’s work changes.  Technology may speed the processing of work, but it is the processes themselves that drive the change.

SPW begins business process management efforts with a clear understanding of the organizational culture and values integral to sustaining any change. People, Processes and Technology are fundamental to process implementation. Our senior consultants can help you on this journey of change.

Far too often business transformation efforts concentrate on the process improvement strategies and business process reengineering; while essentially ignoring the people aspect of the change initiative. Subsequently, these transformation initiatives do not achieve their desired results. Studies have shown that approximately three quarters of business re-engineering efforts do not achieve their objectives and subsequently do not sustain themselves over the long term, and one of the most commonly sited reasons for their failing is due to the lack of focus on the organization’s culture.

SPW will lead designated process teams in mapping each of the organization’s key business processes or functions, then:
  Present our analyses and recommendations to the business unit manager for review; to identify areas of agreement and process gaps; and for validation.

√   Compare current functional responsibilities within each unit to the revisions that are recommended.

√   In coordination with affected business unit manager(s), analyze impact of recommendations. Then develop a strategic plan to move from the current workflow to the optimal workflow.  Such a plan may include employee training, reassignments, technology applications, establishment of specific performance standards, and/or other position re-engineering techniques.

√  Present analyses, conclusions and recommendations to senior management for review, approval and implementation, as appropriate.

Results of the mapping process will form the basis of any policy and procedure changes or possible job description edits.

Let us help you: 901.521.1129 or

How can we help you? To discuss how our team can help your business achieve true results, please contact us at 901.521.1129.