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The evolution of the integrated supply chain provides a 360-degree view of processes linking companies to their suppliers and their customers. Utilizing an integrated approach, we deliver organizational assessments, innovative solutions and skills-based training to the organization. The Introduction to Supply Chain Management workshop focuses on the broad set of interdependent, cross-industry business strategies that reduce costs, expand revenue and increase brand loyalty. It provides business modeling, process improvement and avenues to reduce cycle times. The Supply Chain Warehouse Operations workshop focuses on the warehouse operations component of the supply chain. It provides guidelines for process management of the critical tasks involved in the three sub-components of warehouse operations - warehousing, materials handling, and packaging and distribution. Small Planet Works utilizes our strategic planning methodology that begins with a Strategic Planning Model. The model emphasizes five critical success factors (CSF) that drive the structured strategic management process. Strategic planning and strategic management ensure 360-degree management of the organization's business planning objectives. This three-day workshop focuses on the Capability Maturity Model (CMM) and is a component of our software process improvement services. The CMM was developed by the Software Engineering Institute. The workshop describes a non-prescriptive model for developing and maintaining business critical applications. The fast pace of global and economic change places tremendous pressures on organizations to re-invent themselves, tap valuable employee expertise to solve problems, and respond to increasing customer demands. We work with your employee team to respond to change in positive and creative ways that benefit them and the organization. Managing Diversity is a business process that extends beyond the training environment to a company's business planning and operational practices. Our approach goes beyond race and gender to recognize the full spectrum of corporate culture issues: reorganizations, mergers, technology, generational differences, sexual orientation and families. The process focuses on the business case for diversity and identifies opportunities for organizational growth. Preventing Workplace Harassment Workplace harassment has become a major concern in business today. While sexual harassment has commanded much of the organization's attention, harassment takes many forms. This one-day workshop provides legal and regulatory guidelines for creating an environment free from harassment and the liabilities inherent in not doing so. This one-day workshop provides seven key principles that increase success in merging Generation Xers and members of the Digital Generation into the evolving corporate culture. The workshop identifies processes for closing the generational gap between Xers and more seasoned employees. We provide the organization customized training and quality assessments that lead to world class status. Quality process management is an essential component of the organization's effectiveness. We focus on the history of the quality movement, the impact of global competition, the benefits of implementing quality throughout the organization, the continued costs of defects, and becoming a world class organization. TOP Coaching for Performance is a three-day workshop that enhances a manager's ability to obtain maximum performance from team members by examining why employees perform or fail to perform to standards. The workshop focuses on setting specific goals, recognizing the star factor, confronting unsatisfactory performance, analyzing barriers and providing options. Participants practice proven techniques, and receive practical tools, including critically acclaimed appraisal and coaching materials. Exploring Leadership provides managers and lead employees an opportunity to develop successful management tools, improve problem-solving, enhance decision-making skills and reach goal congruence. This workshop is ideal when used as a management retreat opportunity. Leadership Communication is an interactive environment where managers and supervisors practice developing oral, written and presentation skills. Participants leave the workshop with structured communication tools. Small Planet Works provides a structured leadership development process for our commercial and government customers. We work with both Department of Defense and Fortune 1000 customers to deliver one of the strongest and most effective leadership development strategies available. Management Interviewing Skills This two-day workshop provides managers with techniques and skills for systematic use of job-related, open-ended and situational questions that measure a candidate's skills and readiness for the job. The workshop provides managers a set of behaviors, questions and anchor responses that streamline the process, builds confidence and provides objective criteria on which to base the hiring decision. Further, the process provides a foundation for responding to any legal claims arising from the hiring decision. Small Planet Works coaches team leaders and team members to resolve problems, improve team dynamics and increase team productivity. We help teams improve effectiveness – doing the right thing – and efficiency – doing the right thing right. More than 60% of all management problems result from breakdowns in communication. A major study by the Rockefeller Foundation found that 68% of customers who quit buying from their regular suppliers do so because employees fail to communicate effectively with those customers. This workshop provides you the tools necessary to produce effective written communication every time. TOP Knowledge Management creates customer value by providing the foundation to get the right information to the right person at the right time in the right format at the right place, and even over the right device. The organization that does so realizes that its value is in its ability to transform information into knowledge that can be acted upon. We can assist you in building the knowledge architecture that works for you. TOP Center for Business Continuity Planning
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