More than 60% of all management problems result from breakdowns in communication. A recent study by the Rockefeller Foundation found that 68% of customers who quit buying from their regular suppliers do so because employees fail to communicate effectively with those customers.

The Effective Business Writing workshop provides you the tools necessary to:

• Increase the clarity and impact of documents.
• Create clearer, more concise documents.
• Avoid passive language.
• Begin and end documents effectively.

 This customized writing course increases the overall professionalism of letters, memos, and reports. Participants learn strategies for clear, direct wording; positive, reader-centered wording; logical organization; and effective editing.

Participants will:

• Receive instruction and hands-on practice.
• Receive course reference materials.
• Receive job aids and worksheets.
• Understand effective communication and identify barriers that prevent it. 
• Assess their own communication style.
• Learn how the Myers-Briggs Type Indicator (MBTI) can be used to improve business writing.
• Choose words that are appropriate for each situation.
• Learn how to avoid common pitfalls.