Leadership Communication

This is a one-day interactive environment where managers and supervisors practice developing oral, written and presentation skills. Managers leave the workshop with structured communication tools for providing employee feedback, conducting the performance appraisal, writing coaching/counseling reminders and making business presentations. A discussion of Internet etiquette guidelines rounds out the appropriate communication techniques.

Managers will learn:

How to establish a communications framework
How to conduct a performance improvement analysis
How to conduct a coaching discussion
Criteria for conducting a performance review
How to give feedback
How to develop concise communication
How to reach goal congruence
Internet/Intranet etiquette
How to select the right communication tool
Using job aids

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