Small Planet Works designs effective workplace solutions through managing process improvement. We possess over 20 years of experience in process design, IT management and training. We assist organizations to achieve maximum performance from both their human and capital resources. Our success is the result of best practices and talented people.
Our Mission
We are committed to providing products and services that enable our customers to realize the highest levels of quality and results in operational processes. We will equip organizations with the tools necessary to achieve maximum performance from its valuable human assets in accomplishment of organizational objectives.
Knowledge Sharing
The rapid pace of market changes and corporate reorganizations demand strategies that enable sharing, collaboration and innovation. How we manage this process can greatly increase our ability to satisfy and anticipate customer needs. When employee knowledge and experience are codified and easily accessible, that knowledge can be made available throughout the organization to increase resource utilization. We believe this process benefits employees, makes work easier and improves morale.
As organizations replicate past successes through process improvement and increased employee contribution, they create organizational long-term memory,
innovation and break-throughs.
Business Modeling
Moving toward performance excellence means building the horizontal organization that focuses business processes on what not how. When business rules separate information or data from individual processes, data independence results, allowing more effective deployment of people and resources. The ability to reuse and re-purpose business critical information throughout the enterprise, creates flexibility and increases speed-to-market of goods and services. Using a data-centric approach promotes knowledge sharing, systems integration, streamlined architectures and drives process reengineering as a by-product.
Our customers have agreed with us. They include government and businesses, such as Morrison Management Specialists, Pemko Manufacturing, the Veterans Administration, Tennessee Leadership, Inc., Memphis Race Relations and Diversity Institute, Greater Memphis Association for Quality (GMAQ), Mid-South Quality Productivity Center, Emerald Coast Personnel Management Association, Association of Records Managers and Administrators (ARMA), and Memphis Area Legal Services.
Small Planet Works is a certified supplier for the Department of Defense Logistics, City of Memphis, Memphis Airport Authority, Dallas Area Rapid Transit, Memphis Light, Gas & Water Division, and Memphis/Shelby County School Districts. In addition, we have received the following certifications:
- Small Business Administration 8(a)
- Tennessee Department of Transportation (TDOT) Disadvantaged Business Enterprise (DBE)
- Uniform Certification Agency Minority Business Enterprise (MBE)
Janice A. Banks is President of Small Planet Works. She is dedicated to the Company's mission of developing solutions that add value to our customers' ability to improve business processes and enable employees to fully contribute to organizational objectives. She has 20 years experience in process re-design, quality improvement and IT management. She holds a degree in Accounting and certifications in process improvement and information management.
Before founding Small Planet Works, Janice served as Manager of Strategic Technologies for FedEx Corporation, where she led the initiative for Knowledge Management and enterprise information architecture. She was responsible for implementing technologies and processes that enable knowledge sharing and data exchange between internal customers, external suppliers and back-end systems.
Ms. Banks has served on the Board of Examiners for the Greater Memphis Association for Quality and has participated in total quality management implementation of the Malcolm Baldrige criteria for ISO certification for local businesses. She has been a featured speaker for Intranet technology forums and diversity initiatives locally and nationally. She has authored a number of articles on diversity in the workplace and total quality management (TQM). As a consultant to private industry and government agencies, she has identified change management strategies for improved resource utilization and asset management.
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