Managing Generation X

Generation Xers comprise 80% of all service industry frontline employees. In addition, members of the Digital Generation – highly educated and entrepreneurial – are the new hires that contribute enormously to the company's technology-driven objectives. Recruiting, managing and retaining both of these employee groups is critical to a company's success.

This one-day workshop provides the seven keys that increase success in merging these new workers into the evolving corporate culture and the role of experienced, veteran employees.

Managers will learn:

Characteristics of Generations X & D
Seven keys to maximizing their performance
How to recruit and retain this new talent
How to minimize generational differences
The role of veteran employees
New management models

This workshop is also included in the three-day workshop, Managing Diversity, A Business Process.

Information Request Form

Select the items that apply, and then let us know how to contact you.

Send service literature.
Send company literature.
Have a salesperson contact me

Contact information:

Name:

Title:

Company:

Address:

City:

State:

Zip Code:

Telephone:

Fax:

E-Mail: